Senior Technical Customer Success Manager

JumpCloud

Technical Customer Success Manager responsible for post-sales lifecycle and strategic customer relationships. Supporting customer onboarding and driving technical adoption for JumpCloud's platform.

Posted 7/18/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep technical expertise in customer-facing roles, particularly in SaaS environments, with a focus on Identity and Access Management, Security Frameworks, and effective customer relationship management. Proven ability to drive customer success through tailored Success Plans, proactive monitoring, and strategic account management.

Highest-signal resume keywords

Customer Success ManagementIdentity And Access ManagementTechnical Account ManagementProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAMLSCIMSSOActive DirectoryREST APIsSecurity FrameworksMDMWindows AdministrationLinux AdministrationScripting

Soft Skills

Organizational SkillsTime-Management SkillsProactive AttitudeTroubleshooting Skills

Tools & Technologies

Google WorkspaceAWSIntuneOktaAzureAD Connect

Industry Keywords

SaaSCustomer-Facing ExperienceTechnical StakeholdersChange ManagementCustomer Health Monitoring

Tech Stack

Tools & technologies

AWSEC2LinuxMacOS

About the role

Key responsibilities & impact

Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
Drive customer onboarding, adoption milestones, and time-to-value outcomes
Proactively monitor customer health and identify risks to retention or adoption
Partner with customers to optimize platform configuration, deployment, and ongoing usage
Support customers through feature rollouts, workflow optimization, and change management to increase product adoption and deepen platform utilization
Own complex customer escalations and serve as the primary point of coordination across internal teams
Diagnose technical adoption blockers and business risks
Partner with Support, Product, and Engineering to drive timely issue resolution and to provide technical context when customers
Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies
Conduct regular business reviews and executive check-ins to demonstrate value realization and align on future goals including case histories as well as bug reporting
Partner with Account Managers to identify expansion opportunities and technical use cases that support customer growth
Influence internal roadmap discussions by surfacing customer insights and market trends
Willing to travel on-site to customer locations and/or for company events if required.

Requirements

What you’ll need

5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, Enterprise Technical support. At least 3 years in a technical role
Deep technical expertise and a high aptitude in a customer-facing position
Strong technical depth in at least 3 of the following:
Identity and access management
SAML / SCIM / SSO
Active Directory / LDAP / Okta / Google Workspace
Windows / macOS / Linux administration
MDM / endpoint management
REST APIs and integrations
Security and Zero Trust frameworks
Proven ability to manage strategic customer relationships and executive stakeholders
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication skills
Ability to translate technical concepts into business outcomes
Strong organizational and time-management skills in a fast-paced SaaS environment
A proactive desire to stay ahead of the curve in the MDM/endpoint landscape, with the ability to lab-test new features and integrations before presenting them to customers
Experience with ADFS, GPOs, AD Device Management, AzureAD Connect, and IntuneOkta administrative experience or certification preferred
Google Workspace administrative experience, AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)Device Management - Windows, macOS, and Linux Operating Systems, LDAP administration, troubleshooting, and maintenance experience, Networking & Authentication (RADIUS a plus!)In-depth knowledge of Single Sign-on, SCIM, JIT, and SAML, Scripting experience, PowerShell preferred
Software systems setup and configuration experience

Benefits

Comp & perks

JumpCloud® is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.