JumpCloud

Business Systems Analyst

JumpCloud

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

SQL

About the role

  • Analyze and map existing business processes, identify pain points, and propose and implement improvements.
  • Respond to support tickets and user inquiries promptly, troubleshoot system and process issues, and escalate complex problems as needed.
  • Take ownership of Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules, to meet business needs.
  • Perform in-depth data analysis to identify trends and insights, build reports and dashboards, and ensure data integrity.
  • Perform thorough acceptance testing of new system features and maintain comprehensive documentation of system configurations and processes.
  • Proactively identify opportunities to leverage AI to automate repetitive analysis, streamline documentation workflows, and uncover deeper data-driven insights for continuous improvement.
  • Work on and manage small and medium-sized projects, and contribute to larger projects with significant peer and manager support.
  • Act as the primary liaison between business stakeholders and the technical team, gather, document and analyze business requirements, and provide training and documentation to end-users.

Requirements

  • 4+ years of experience as a Business Systems Analyst or in a similar role, with a strong focus on Salesforce.
  • Proven experience in a SaaS or technology company.
  • Deep understanding of enterprise business system capabilities, especially Salesforce and related GTM tools.
  • Expertise in Salesforce configuration, including data models, permissions, layouts, workflows, and validation rules. Salesforce Administrator Certified.
  • Proficiency in SOQL and SQL, with the ability to analyze data, join tables, and identify discrepancies.
  • Excellent verbal and written communication skills, with experience in asynchronous work environments.
  • Strong analytical and problem-solving abilities, with a knack for process mapping and improvement.
Benefits
  • JumpCloud® is an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Career growth opportunities.
  • Work with amazing talent across each department.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce configurationdata modelspermissionslayoutsworkflowsvalidation rulesSOQLSQLdata analysisacceptance testing
Soft Skills
analytical abilitiesproblem-solvingcommunication skillsprocess mappingtrainingdocumentationstakeholder liaisonownershipproject managementcontinuous improvement
Certifications
Salesforce Administrator Certified