Associate Partner
DataCatalyst
Enterprise Account Manager
JumpCloud
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own a high-value portfolio (> $10M ARR) of enterprise and upper-mid-market customers in North America and serve as the executive relationship owner
- Build executive-level relationships with customer stakeholders and position JumpCloud as a strategic partner
- Lead QBRs, renewal negotiations, and multi-year account planning
- Identify whitespace and expansion opportunities and execute growth strategies across the portfolio
- Drive Net ARR growth, renewal rates, expansion revenue, and product adoption
- Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists
- Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap
- Collaborate closely with Customer Success Managers, Sales Engineering, Product, Support, Marketing, and Partner teams to drive outcomes
- Travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%)
Requirements
- 5+ years of experience in enterprise SaaS account management or customer growth roles
- Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets
- Experience managing both direct and partner-led enterprise accounts
- Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN)
- Executive presence and ability to influence C-level stakeholders and decision makers
- Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari)
- Strong organizational skills and a strategic mindset for multi-threaded customer engagement
- Bachelor's degree required; MBA or technical degree is a plus
- Fluent in English (speak and write) as interview and screening conducted primarily in English
- Must be located within one of the 50 U.S. States
- Willingness to travel regularly across North America (~25–40%) for onsite meetings and events
