Customer Success Manager
JumpCloud
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $140,000 per year
Job Level
JuniorMid-Level
About the role
- Partnering closely with sales, support, product and engineering teams to deliver a world class customer experience
- Oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion
- Act as a trusted advisor to customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities
- Serve as the customer champion as the primary point of contact for all customer needs ensuring issues are receiving the proper attention
Requirements
- Minimum 2 years of customer facing experience at a Saas company
- Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc)
- Strong organizational skills with the ability to manage several tasks in parallel
- Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment.
- Learning mindset that is always curious
- Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail
- Bachelor’s degree (preferred but not required) or equivalent experience
Benefits
- several medical plans to choose from including a high deductible HSA plan with employer contribution
- two dental plans
- vision insurance
- flexible spending account (FSA)
- employee assistance program (EAP)
- short- and long-term disability
- life insurance
- 401k savings plan with match
- flexible paid time off policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
User Access Managementauthenticationdevice managementMDMsecuritysystem administration
Soft skills
organizational skillsverbal communicationwritten communicationlistening skillsproblem-solvingmulti-taskingtime managementattention to detaillearning mindset
Certifications
Bachelor’s degree