Project Manager, Client Implementation – Onboarding

Jump

Project Manager leading client implementations and onboarding for Jump's sports engagement platform. Collaborating with teams to ensure successful client launches and high-quality service.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live
Build and maintain detailed project plans, status trackers, and documentation across all active accounts
Run client meetings and internal syncs, capture decisions and action items, and drive follow-through
Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed
Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership
Compile status reports for clients and internal stakeholders on a regular cadence
Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts
Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch
Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes
Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed
Translate client feedback and feature requests into well-documented requirements for product and engineering
Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred
Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups
Configure client environments and review configurations done by others to ensure quality and consistency
Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases
Identify and lead improvements to implementation playbooks, templates, and tooling
Use AI tools to streamline routine work like meeting summaries, status updates, and documentation

Requirements

What you’ll need

4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships
Track record of running multiple complex implementations in parallel and delivering on time
Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate
Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences
Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients
Detail-oriented with excellent organizational habits and a high bar for documentation accuracy
Comfort with technology and a strong interest in using AI tools to work more efficiently
Collaborative mindset and a strong sense of ownership

Benefits

Comp & perks

Remote first
Competitive salary and equity
Flex PTO policy
401(k)
Generous medical, dental and vision plans
16 weeks paid parental leave for primary and secondary caregivers
$1,000 reimbursement for work-from-home tech setup
$1,000 reimbursement for learning and development
Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementationproduct configurationdocumentation accuracyclient relationship managementstatus trackingrequirements gatheringrisk managementcross-functional coordinationAI tools

Soft Skills

communicationorganizational skillscollaborationownershipproblem-solvingtrust-buildingdetail-orientedadaptabilitystakeholder managementproactive driving