Senior Manager, Customer Marketing

Jump - Advisor AI

Senior customer marketing leader building advocacy, references, and proof for Jump’s AI assistant for financial advisors. Driving case studies, co-marketing, and expansion programs with enterprise customers.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and scaling customer marketing functions, with a strong focus on developing advocacy programs, case studies, and community initiatives. Proven ability to collaborate with Sales and Customer Success to drive customer engagement and revenue growth.

Highest-signal resume keywords

Customer Marketing Strategy DevelopmentAdvocacy Program ManagementExpert Communication SkillsStakeholder Relationship BuildingB2B Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer MarketingCase Study DevelopmentProgram Performance ReportingBudget ManagementOnboarding CommunicationsUpsell/Cross-Sell CampaignsReference Program ManagementThought Leadership CampaignsCommunity Program DesignCustomer Advisory Board Management

Soft Skills

Relationship BuildingCollaborationContent CreationStrategic ThinkingProblem Solving

Tools & Technologies

G2AI-Enabled Case Study Production

Industry Keywords

B2B SoftwareFinancial ServicesWealth ManagementHigh-Growth EnvironmentCustomer Communities

About the role

Key responsibilities & impact

Own relationships with flagship customers and drive co-marketing strategies, including case studies, joint webinars, co-presentations, and joint PR
Build the case study and thought leadership engine for Sales proof points and visible wins in new verticals
Own the customer marketing budget, vendor relationships, and reporting on program performance and pipeline influence
Design and launch Jump Club, referral, review, and community programs
Stand up and run a Customer Advisory Board and user group programming
Create recognition and rewards systems to turn satisfied customers into public promoters
Build and operate a systematic customer reference program, including intake, approval, scheduling, and reference maintenance
Partner with Sales to respond to reference requests and prevent deal delays
Own onboarding, adoption, and renewal communications
Partner with Customer Success on upsell/cross-sell playbooks, campaigns, and onsite events
Build QBR support materials and account-level nurture programs to drive expansion revenue
Build the customer marketing function, launch case studies and thought-leadership campaigns, establish reference readiness, and scale advocacy programs

Requirements

What you’ll need

5+ years building or scaling a customer marketing function at a high-growth B2B software company, ideally from an early stage
Track record of originating customer marketing strategies and programs, not just executing an existing playbook
Fluency in customer marketing best practices, including reference and advocacy programs, G2, customer communities, and AI-enabled case study and reference production
Expert communication skills and comfort building content and relationships with senior stakeholders at major enterprise and financial services accounts
Track record of getting Sales, Customer Success, and Legal to adopt new programs or processes
Experience at a Series A–C company or similarly fast-moving environment is a nice to have
Experience in Financial Services or Wealth Management is a nice to have
Application requires legal authorization to work in the United States
Application asks whether employment visa sponsorship will be required

Benefits

Comp & perks

ISO Equity options
Uncapped Paid Vacation
$0 Medical insurance premium for the whole family
$500 Workspace Setup Stipend
Dental, vision, & Indemnity coverage
HSA, FSA, & Dependent Care FSA
Company-paid Life Insurance
Tax-free Commuter savings
401(k) available