Manager, Strategic Customer Success
ServiceTitan
Senior Customer Success Operations
Jump - Advisor AI
full-time
Posted on:
Location: Utah • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SaltStack
About the role
- Own and administer Jump’s Customer Success Platform (evaluation in progress) across scaled, mid-market, and enterprise segments
- Partner with RevOps to manage CS data, reporting, and pipeline hygiene in Salesforce
- Operationalize the CS roadmap through scalable, repeatable systems and processes
- Build dashboards and reports for GRR, NRR, product adoption, and customer health
- Identify and resolve friction in onboarding, renewal, and expansion workflows
- Pilot AI tools and automation to improve CSM efficiency and digital engagement
- Design and run A/B tests that connect CS initiatives to customer and revenue outcomes
- Collaborate cross-functionally with CS, Product, Marketing, and Ops to drive impact
- Develop internal documentation and training to scale tool and process adoption
- Help shape CS best practices as we scale—building the foundation for Jump to lead the category
Requirements
- 3-5+ years in CS Ops, RevOps, or Sales Ops at a SaaS company
- Proficient with CS platforms (Gainsight, Planhat, ChurnZero, etc.)
- Deep Salesforce expertise (reporting, workflow automation, data hygiene)
- Analytical, with a track record of using insights to drive business outcomes
- Experience with A/B testing and digital engagement measurement
- Cross-functional operator with strong collaboration skills
- Understanding of CSM workflows and customer lifecycle (bonus: past CSM experience)
- Curious about AI and automation tools that support scale and impact
- Highly organized, systems-minded, and thrives in a high-velocity startup environment
