Jump - Advisor AI

Senior Customer Success Operations

Jump - Advisor AI

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Job Level

Senior

Tech Stack

SaltStack

About the role

  • Own and administer Jump’s Customer Success Platform (evaluation in progress) across scaled, mid-market, and enterprise segments
  • Partner with RevOps to manage CS data, reporting, and pipeline hygiene in Salesforce
  • Operationalize the CS roadmap through scalable, repeatable systems and processes
  • Build dashboards and reports for GRR, NRR, product adoption, and customer health
  • Identify and resolve friction in onboarding, renewal, and expansion workflows
  • Pilot AI tools and automation to improve CSM efficiency and digital engagement
  • Design and run A/B tests that connect CS initiatives to customer and revenue outcomes
  • Collaborate cross-functionally with CS, Product, Marketing, and Ops to drive impact
  • Develop internal documentation and training to scale tool and process adoption
  • Help shape CS best practices as we scale—building the foundation for Jump to lead the category

Requirements

  • 3-5+ years in CS Ops, RevOps, or Sales Ops at a SaaS company
  • Proficient with CS platforms (Gainsight, Planhat, ChurnZero, etc.)
  • Deep Salesforce expertise (reporting, workflow automation, data hygiene)
  • Analytical, with a track record of using insights to drive business outcomes
  • Experience with A/B testing and digital engagement measurement
  • Cross-functional operator with strong collaboration skills
  • Understanding of CSM workflows and customer lifecycle (bonus: past CSM experience)
  • Curious about AI and automation tools that support scale and impact
  • Highly organized, systems-minded, and thrives in a high-velocity startup environment