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About the role
Key responsibilities & impact- Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
- Research and identify effective solutions to resolve customer issues or concerns
- Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
- Provide accurate and complete information using appropriate tools, systems, and procedures
- Maintain a high standard of customer service and contribute to a positive customer or partner experience
- Collaborate with internal teams to ensure seamless communication and issue resolution.
Requirements
What you’ll need- Fluent/Native in French with strong proficiency in both written and spoken communication. As well as good proficiency in English
- High school diploma or equivalent qualification
- Minimum of 6 months experience in customer service, hospitality, retail, or a related field
- Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively
- Proficiency with computers and customer service tools
- Reliable high-speed internet connection and a quiet workspace (for remote work)
- Eligibility to work in Greece.
Benefits
Comp & perks- Competitive compensation package, including a base salary
- Comprehensive benefits package based on role
- Supportive and accessible leadership committed to employee development
- Inclusive and community-focused work environment that values giving back
- Opportunities for career advancement and continuous learning
- And many others!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingcommunication
Soft Skills
professional communicationcollaborationcustomer experience
Certifications
high school diploma
