JSI

NOC Network Engineer II – Night and Evening Shift

JSI

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

DNSLinuxServiceNowTCP/IP

About the role

  • Proactive Monitoring: actively monitor customer network infrastructure using established NMS tools to identify and resolve issues before they impact service.
  • Incident Management: Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy.
  • Troubleshooting: Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies.
  • Scheduled Maintenance: Execute routine maintenance, software upgrades, and patch management on customer network equipment during low-traffic maintenance windows.
  • Documentation & Handoff: Document and diagram networks, relevant processes, and troubleshooting steps. Ensure clear and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity.
  • Escalation: Properly identify and escalate complex incidents to appropriate Tier 2/3 resources or vendors when necessary.
  • Communication: Communicate technical concepts in a clear, understandable manner to customers and internal stakeholders.
  • Knowledge Base: Contribute to the team knowledge base by creating solutions for common issues.
  • On-Call: Participate in an on-call rotation as required.
  • Schedule: Anticipated schedule is 5:00 PM to 2:00 AM Central Time and will include weekends.**o Note: Schedules are subject to change based on business needs.
  • Training: Initial training hours may vary and could require availability during standard business hours before transitioning to the 2nd shift schedule.

Requirements

  • Occasional travel may be required.
  • On-call rotation is required.
  • Applicant must be authorized to work in the U.S. and not require sponsorship.
  • Minimum of 2+ years of direct experience in a Network Operations Center (NOC) or Service Provider environment.
  • Bachelor's degree in Computer Information Systems, Engineering, or a related field is preferred, but relevant industry experience and certifications (CCNA, JNCIA, Network+) may be substituted.
  • Active entry-to-mid-level networking certifications (CCNA, JNCIA, or vendor-specific equivalents) are highly desired.
  • Hands-on experience with ISP/Telecom Access technologies (GPON, XGS-PON, DSL, Fixed Wireless, etc).
  • Proficiency with VLANs, Trunking, Spanning Tree, and loop prevention.
  • Understanding of DHCP, DNS, and IP Address Management.
  • Comfortable navigating Linux CLI for server troubleshooting and basic log analysis.
  • Fundamental understanding of dynamic routing protocols (OSPF, BGP) and static routing.
  • Familiarity with carrier-grade equipment (e.g., Cisco, Adtran, Juniper, Ciena, Calix, Ribbon, Arista, Nokia, etc).
  • Strong grasp of the OSI Model and TCP/IP stack.
  • Understanding of Voice over IP signaling and troubleshooting.
  • Demonstrated ability to troubleshoot complex issues independently with minimal supervision (critical for remote/2nd shift operations).
  • Experience working within ticketing systems (e.g., ServiceNow, ConnectWise, Jira) and adhering to SLAs.
  • Must have a dedicated, quiet workspace free from distractions.
  • Must have a reliable, high-speed internet connection (primary connection cannot be cellular/hotspot based).
  • Strong communication and interpersonal skills.
Benefits
  • - Competitive salary + performance-based bonuses.
  • - Comprehensive benefits package (medical, dental, vision, 401(k))
  • - Generous PTO and wellness opportunities.
  • - Ongoing professional development and educational opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingLayer 1-3 network issuesVLANsTrunkingSpanning TreeDHCPDNSIP Address Managementdynamic routing protocolsVoice over IP
Soft Skills
communicationproblem-solvingdocumentationteam collaborationindependent troubleshootingescalation managementcustomer serviceattention to detailoperational continuitytime management
Certifications
CCNAJNCIANetwork+