Outsourced Services Consultant
CNA Insurance
Tier 1 Tech Support Technician
JSI
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team working remotely where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
- Position Overview:
- As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers’ peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day.
Requirements
- High school diploma or equivalent.
- Excellent communication, both verbal and written and proficient in English.
- Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Willingness to solve complicated problems and see projects through to completion.
- 1+ years of experience in a technical support role.
- 1+ years of experience in a contact center environment handling high volume of calls.
- Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
- Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills.
