Working Student, Customer Support
Joy_
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Entry Level
About the role
- Respond to customer inquiries via email and provide a fast, warm, and helpful experience
- Coordinate orders, returns, and special cases with our partners
- Identify recurring issues and help make processes smarter and more efficient
- Work closely with Product & Tech teams to continuously improve Joy_
Requirements
- Very good German skills, both written and spoken, with clear and friendly communication
- Some prior experience in customer support is a plus but not required
- Reliable, structured, and detail-oriented working style
- Motivated to take responsibility and think proactively in day-to-day tasks
- Interest in improving processes and contributing your own ideas
Benefits
- Flexible working hours that fit around your studies
- Option to work fully remotely
- A young, fast-growing startup with short decision paths and plenty of room to shape initiatives
- A dedicated, international team that values strong collaboration
- The opportunity to help build and further develop a core part of our customer experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationcustomer supportreliablestructureddetail-orientedmotivatedproactiveproblem-solvingcollaborationprocess improvement