Regional Employment Coach

Jotform

Regional Employment Coach delivering employment support and guidance to Restart participants across multiple sites. Focus on job outcomes and personalised assistance in a dynamic working environment.

Posted 7/17/2026full-timeHanley, Stoke-on-Trent • 🇬🇧 United KingdomMid-LevelSenior💰 £27,900 - £31,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing participant caseloads and delivering tailored employability interventions, while maintaining compliance with DWP standards and promoting equality and inclusion. Proficient in engaging with local employers and utilizing coaching techniques to enhance participant motivation and job readiness.

Highest-signal resume keywords

NVQ Level 2 In Customer ServiceLevel 2 IT QualificationKnowledge Of Local Labour MarketDelivery Of DWP ContractsAbility To Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Employability InterventionsJob Search ActivityCV DevelopmentSMART Action PlansData Protection ComplianceBasic Skills SupportCoaching TechniquesPerformance IndicatorsRecord KeepingSafeguarding Policies

Soft Skills

Team CollaborationProactive Problem SolvingTime ManagementMotivation MaintenanceQuality Improvement Reflection

Tools & Technologies

Relevant Systems For Record KeepingGDPR Compliance ToolsBusiness InsuranceECDL

Certifications & Qualifications

Full NVQ Level 2 In Customer ServiceLevel 3 Information, Advice And Guidance QualificationFirst Aid At Work CertificateIOSH Health And Safety QualificationIEP Accredited Sector InductionIEP Accredited Certificate In Employability Practice

Industry Keywords

Restart ParticipantsLabour Market TrendsEmployment BarriersEquality And DiversityContinuous ImprovementHealth And Safety PoliciesLearning And Skills Council

About the role

Key responsibilities & impact

Manage a caseload of Restart participants across a defined region, supporting progression into sustained employment outcomes in line with contract requirements
Deliver high-quality, personalised Information, Advice and Guidance (IAG), adapting delivery across multiple sites to meet participant and service needs
Provide targeted and timely support to Rapid Response participants, ensuring immediate engagement and accelerated job outcomes
Travel across delivery sites to provide cover for staff absence and annual leave, maintaining continuity and consistency of service provision
Tailor employability interventions, job search activity, and CV development to meet individual participant needs and labour market demand
Proactively engage with local and regional employers to identify job opportunities and support participants into suitable vacancies
Develop and maintain strong knowledge of local and regional labour market trends to inform participant progression strategies
Identify and address individual barriers to employment, including effective signposting to specialist and external support services
Support participants to access training, skills provision and qualifications that enhance employability and meet job requirements
Apply coaching techniques to build participant motivation, resilience and positive work-related behaviours
Meet and exceed key performance indicators, including job outcomes, engagement levels and compliance measures in line with Restart expectations
Maintain accurate, timely and compliant records using relevant systems, ensuring all activity meets DWP and organisational audit standards
Regularly review participant progress, setting and updating SMART action plans to drive outcomes
Support a diverse participant group, including individuals with complex and multiple barriers to employment
Identify and respond to basic skills needs (literacy, numeracy and digital), promoting independence and progression
Ensure full compliance with safeguarding policies for Adults at Risk and other vulnerable groups
Adhere to data protection, GDPR and information security requirements at all times
Represent the organisation professionally across all delivery sites and with external stakeholders
Contribute to continuous improvement, quality assurance and best practice sharing across the region
Promote equality, diversity and inclusion in all aspects of delivery
Work in accordance with Health and Safety policies, including safe lone working and regional travel
Undertake any additional duties consistent with the flexible, regional nature of the role

Requirements

What you’ll need

Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
GCSE (or equivalent) in English Language and Mathematics (essential)
Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
Level 3 Information, Advice and Guidance qualification (desirable)
IEP Accredited Sector Induction (Level 2) (desirable)
IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
First Aid at Work Certificate (desirable)
IOSH Health and Safety Qualification (desirable)
Skills for Life awareness (desirable)
Knowledge of the local labour market (desirable)
Barriers to learning and employment (essential)
How to support customer and promote independence (essential)
Support strategies for various customer specific needs (essential)
Delivery of Learning and Skills Council and/or DWP contracts (essential)
Full Driving licence with access to a car with Business Insurance (essential)
The ability to work under pressure in a highly performance driven organisation (essential)
The ability to work effectively as part of a team (essential)
The ability to work accurately and actively programme solving (essential)
The ability to reflect on your own performance to support quality improvement (essential)
The ability to manage time effectively and plan your own work load (essential)
The ability to work with little supervision or guidance (essential)
The ability to maintain one’s own motivation when things are getting tough (essential)
The ability to be proactive (essential)
The ability to understand one’s own limitations within the role (essential)

Benefits

Comp & perks

Flexible working including home-based, centre-based, or hybrid job role dependant
Up to 26 days annual leave, with the option to purchase up to 10 additional days
Pension scheme to support your long-term financial wellbeing
Training and professional development, including CPD workshops and professional qualifications
Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
Annual paid volunteering day and charity initiatives
Cash incentives for Employee of the Month and Employee of the Year awards
£500 Recommend a friend scheme