JOTELULU España

Support Engineer

• Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution.
• Onboard new partners: Guide new partners through the onboarding process to ensure a smooth transition and thorough understanding of our platform.
• Act as a liaison: Collaborate with sales, product, and engineering teams to relay partner feedback and contribute to product and service improvements.
• Monitor and improve: Track partner satisfaction metrics and proactively work to enhance the customer experience.
• Troubleshoot technical problems: Diagnose and solve complex technical issues, drawing on your knowledge of cloud services and infrastructure.
• Document solutions: Maintain detailed documentation of support cases, resolutions, and best practices.
• Educate and empower: Deliver training sessions and provide resources to help partners maximize the value of our services.

IT Support Engineer

Account Executive

• Encontrar, activar y crecer MSPs y integradores de TI
• Prospección activa mediante LinkedIn, correos, llamadas y eventos locales
• Demos de producto adaptadas a sectores como retail, hospitalidad, construcción
• Gestión de todo el ciclo de ventas: descubrimiento, demo, propuesta, cierre, onboarding
• Mantener una tasa de conversión del +30%

Security Analyst

• As a Security Analyst you will be at the forefront of safeguarding our organization's critical information assets.
• You will manage security incidents, handle vulnerability assessments, and ensure compliance with industry standards.
• Your role will also involve supporting security awareness campaigns, collaborating with teams to mitigate risks, and continuously enhancing our security posture through the administration of various tools and technologies.
• This role also involves conducting access control audits, performing risk analysis and management, and implementing security measures to comply with various certifications.
• You will Detect, analyze, and respond to information security incidents.
• Coordinate incident resolution and ensure proper documentation for each case.
• Identify, evaluate, and mitigate vulnerabilities in the organization's systems and networks.
• Develop and maintain vulnerability scanning processes and tools to ensure a robust security posture.
• Manage and maintain security tools such as EDR, SIEM, password managers, IDS, and O365 security and compliance.
• Ensure all tools are up to date and properly configured.
• Collaborate with operational teams to identify and assess security risks.
• Develop mitigation plans and track risk management efforts.
• Develop procedures and automations to ensure compliance with certifications such as ISO 27001, HDS, and ENS.
• Coordinate audits and maintain adherence to these certifications.
• Follow and execute actions established in the Security Master Plan.
• Participate in reviewing and updating the plan as needed.
• Plan and coordinate penetration testing exercises to assess the security of systems and applications.
• Manage internal or external teams conducting the pentest exercises.
• Conduct regular audits to ensure access controls are correctly implemented and functioning.
• Review and update access control policies as necessary.
• Develop and participate in information security awareness campaigns for all employees.
• Create educational materials and conduct workshops and seminars.
• Continuously assess and improve security tools and processes.
• Research new technologies and security trends to implement improvements.

IT Support Engineer

Account Executive

Security Analyst

Software Engineer, RMM