FP&A Customer Success Manager
Datarails
ERP
Customer Service Executive
Joseph Joseph Ltd
contract
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Assisting the Customer Service Manager in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
- Be a subject matter expert in Joseph Joseph products, process, systems and customers.
- Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
- Timely response to all enquiries, working to achieve first contact resolution.
- Develop and maintain strong professional cross functional relationships with (not limited to): Finance/Credit Control, Logistics, Sales
- Drive development of improved customer order process, service delivery and behaviours.
- Ensure service level standards and KPI’s are maintained to a high standard
Requirements
- Experience in a customer service role is ideal, but not essential
- Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
- Experience working with ERP/system applications such as Netsuite or SAP
- Brand experience preferred
- Organisational skills with the ability to prioritise and multitask effectively
- Approachable, empathetic, amenable and collaborative
- Have a passion for service excellence
