Enterprise Customer Success Manager
Nasdaq
Cloud
Client Success Director
Jorie AI
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Lead
About the role
- Develop and execute the customer success vision, strategy, and objectives in alignment with overall company goals
- Collaborate with leaders to integrate customer success into all aspects of the business
- Work closely with sales, product development, onboarding, marketing, product, and other departments to ensure seamless coordination, communication, and handoffs
- Advocate for customer needs and insights within the organization
- Implement best practices for delivering an exceptional customer experience throughout the entire customer lifecycle
- Continuously assess and refine customer touchpoints to drive satisfaction and loyalty
- Develop and nurture customer advocates to support marketing and sales efforts
- Leverage customer testimonials, case studies, and success stories to enhance the company's reputation
- Develop and implement strategies to reduce churn and increase customer retention
- Identify opportunities for upselling and cross-selling to maximize customer lifetime value
- Manage, recruit, and train a world-class customer success team
- Foster a customer-centric culture, ensuring the team is motivated and equipped to deliver outstanding results
- Utilize data and analytics to measure customer success metrics, track KPIs, and drive improvements in customer satisfaction
- Report directly to the VP of Client Success and lead a high-performing team dedicated to customer satisfaction, retention, and growth
Requirements
- 5+ years of experience in partner management, strategic partnership development, channel sales and client success or related roles
- Ability to manage communication effectively at an executive / C-Suite level
- Excellent verbal and written interpersonal and presentation skills
- Strong project management and organizational skills
- Skilled in account strategy, account planning, relationship strategy
- Ability to work collaboratively with cross-functional teams
- Proven track record of significantly growing existing accounts
- Experience in developing, managing, and reporting KPIs for success measurement
- Minimum Experience: Manager/Supervisor level
- Are you citizen or green card holder authorized to work in the United States.
