Customer Success Associate/Specialist
Jorie AI
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Handle client inquiries via telephone, email, etc.
- Assist in the onboarding process, providing education and training to clients about RCM processes.
- Prepare and run weekly and monthly check-in and KPI customer calls.
- Maintain positive relationships with customers, ensuring their satisfaction and loyalty.
Requirements
- 5-7 years in client service in medical revenue cycle management
- Understanding of medical billing concepts and terminology
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical revenue cycle managementmedical billing conceptsKPI
Soft Skills
client servicecommunication skillsorganizational skillsattention to detailrelationship management