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Service Project Manager – Signage and Lighting
Jones Sign Co., Inc.Service Project Manager overseeing execution of sign and lighting service projects across the U.S. Coordinating with clients and subcontractors for timely repair and service delivery.
About the role
Key responsibilities & impact- Lead the execution of sign and lighting service, repair and replacement projects from initiation through completion
- Collect and analyze site and client requirements, defining accurate scopes of work
- Source, negotiate with, and manage a network of qualified subcontractors nationwide
- Deliver corrective maintenance, troubleshooting, and repair solutions
- Coordinate and manage the full lifecycle of service requests—from determining scope of work and dispatch to repair completion and invoicing
- Ensure all service projects are delivered on time, within scope, and within budget
- Develop and manage project budgets, including labor, materials, equipment, and subcontracted services
- Proactively manage changes in scope, scheduling, and cost while maintaining service continuity
- Serve as the primary point of contact for clients regarding sign and lighting service and repair needs
- Deliver consistent updates on project status, milestones, risks, and escalations
- Collaborate cross-functionally to deliver efficient break-fix, repair, and replacement solutions
- Maintain accurate service records, including work orders, repair reports, photos, and closeout documentation.
Requirements
What you’ll need- 2+ years of experience coordinating or managing field service, maintenance, repair and replacement projects of commercial signage, lighting, electrical, EV charging stations or similar industry required
- Strong organizational and project management skills with the ability to manage multiple priorities and high volume
- Demonstrated ability to manage budgets, timelines, and vendor relationships
- Proficiency with MS Office software
- Experience with Taskray, JobScope, Service Channel, Corrigo, Verisae, or any other related program.
- Excellent communication and customer service skills
- Ability to problem-solve in fast-paced, service-oriented environments
- Familiarity with service-level agreements (SLAs) and client-facing reporting.
Benefits
Comp & perks- Health & Well-being benefits
- Paid Time Off
- 401(k) plan with Company Match
- Leading Edge Tools & Technology
- YMCA Health & Fitness Membership
- Education & Advancement Opportunities
- Incentive Programs
- Charitable Contributions Match
- And More!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbudget managementtroubleshootingrepair solutionsservice request managementscope definitionvendor managementservice continuitymaintenancereplacement projects
Soft Skills
organizational skillscommunication skillscustomer service skillsproblem-solvingcollaborationnegotiationtime managementadaptabilityattention to detailprioritization