Workplace Experience Coordinator

Jones Lang LaSalle Americas, Inc.

Workplace Experience Coordinator delivering onsite facilities management for JLL, a global commercial real estate and investment management firm. Coordinating maintenance, vendors, safety, budgets, and client services.

Posted 8/18/2026full-timeCambridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facility management, including compliance with health and safety regulations, effective stakeholder engagement, and financial process support. Proficient in managing CMMS tickets, coordinating maintenance activities, and implementing operational procedures to enhance client satisfaction.

Highest-signal resume keywords

Facility ManagementCMMS Ticket ManagementHealth And Safety AuditsBudget TrackingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Building Services ManagementOperational Procedures ImplementationCompliance Record MaintenanceReport AnalysisKPI Achievement

Soft Skills

Customer-Service OrientationProactive CommunicationProfessionalismCollaboration

Tools & Technologies

AribaJLL H&S Platforms

Industry Keywords

Health CodesSafety RegulationsFacility InspectionsVendor ManagementEvent Coordination

About the role

Key responsibilities & impact

Provide hospitality and support for guests, visitors, and employees at the client location
Resolve issues involving building services, conference rooms, workstations, furnishings, equipment, printers, and meal/snack services
Coordinate and schedule maintenance activities within defined SLAs
Collaborate with IT, Security, Kitchen, and Real Estate departments
Manage CMMS tickets, convert requests into trackable tickets, and conduct facility inspections
Ensure compliance with local building, health, safety, and fire codes and regulations
Create and implement site operational rules and standard operating procedures
Complete short- and long-term client projects within budget and identify cost-saving opportunities
Coordinate special events, vendors, co-location spaces, office supplies, and postage
Support financial processes, budget tracking, and purchase orders in Ariba or other systems
Conduct health and safety audits, maintain records, and report on JLL H&S platforms
Assist with contractor and supplier management and inspect vendor work
Maintain client and stakeholder relationships and monitor customer satisfaction
Complete scheduled reports and analysis, achieve KPIs, maintain audit compliance, and update facilities information
Identify innovations and best practices and contribute to JLL H&S standards

Requirements

What you’ll need

Proactive and professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Customer-service-oriented attitude
Ability to coordinate maintenance, vendors, suppliers, and events
Ability to manage CMMS tickets and work within defined SLAs
Ability to support financial processes, budgets, and purchase orders
Ability to conduct health and safety audits and maintain compliance records
Ability to work with internal departments and client teams
Ability to complete reports, analysis, KPIs, and audit requirements
Commitment to clear, objective, fair, and non-discriminatory selection practices

Benefits

Comp & perks

Opportunity to innovate with leading businesses and work on landmark projects
Meaningful career development and professional connections
Knowledge and tools to own your success
Reasonable accommodations for individuals with disabilities