General Manager

Jones Lang LaSalle Americas, Inc.

General Manager overseeing operations at Cambridge’s Mill Yard mixed-use campus for JLL, a global real estate and investment management company. Leading teams, customer experience, budgets, maintenance, and sustainability.

Posted 8/13/2026full-timeCambridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in property management, focusing on customer service, operational excellence, and strategic planning. Proven ability to lead teams, manage service charge budgets, and ensure compliance with health and safety standards.

Highest-signal resume keywords

Property ManagementCustomer Service ExcellenceService Charge Budget ManagementTeam LeadershipBuilding Design Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Charge ManagementBudget PreparationOperational ManagementBuilding Systems OversightCAPEX Project ManagementMaintenance Contract ManagementHealth and Safety ComplianceSustainability PracticesESG ManagementStakeholder Collaboration

Soft Skills

Strong LeadershipExcellent CommunicationResilienceAccountabilityProblem-Solving

Industry Keywords

Grade A Office EnvironmentClient ReportingOccupier Lease TermsCommunity PartnershipOperational IssuesFacilities ManagementBuilding SurveyorsMechanical and Electrical EquipmentEnvironmental ManagementService Obligations

About the role

Key responsibilities & impact

Understand the client's objectives and instructions for the property
Assist with client reporting on on-site operational issues and customer relations
Act as the client's lead for property operations and enhance the property's brand image
Establish and manage a property strategy focused on customer service and community partnership
Meet occupier representatives and respond to feedback
Manage on-site service partner teams and customer satisfaction
Lead, develop, and inspire the Mill Yard Management Team
Ensure the JLL Property Management Agreement scope, SLAs, and KPIs are delivered
Implement best practices across service charge management, procurement, operations, maintenance, sustainability, customer experience, and HR training and development
Monitor occupier matters affecting valuation and investment considerations
Prepare service charge budgets, monitor expenditure, report variances, and complete reconciliations
Understand occupier lease terms and the client's service obligations
Procure property supplies and services in accordance with JLL policies
Maintain health and safety, environmental, ESG, and socially responsible management practices
Oversee building systems, maintenance contracts, reactive maintenance, and planned maintenance
Work with professional consultants including building surveyors, architects, designers, MEP, VT, and energy consultants
Manage properties in accordance with JLL policies and procedures
Monitor vacant properties and implement inspection programmes
Assist with insurance claims and works quotations
Ensure properties are ready for sale and handle facilities due diligence inquiries for disposals and lettings

Requirements

What you’ll need

Excellent customer service skills and a track record of successful customer-oriented activities
Strong management experience in a high-profile Grade A office environment
Experience mobilising a Grade A office building from pre-practical completion to business-as-usual
Ability to collaborate with key stakeholders to deliver a high-class environment
Ability to represent client interests at meetings, events, and within the LaSalle community
Strong understanding of building design and base-build management
Proven experience managing and motivating on-site operational management teams
Experience managing service charge budgets and major CAPEX projects
Strong commercial acumen and understanding of service charge management
Strong leadership skills to build, manage, and motivate a high-performing team
Accountable and resilient
Ability to work under pressure
Ability to support change initiatives and identify expertise and resources needed to resolve problems efficiently
Ability to communicate at boardroom level and evaluate solutions using facts, risk assessment, and business objectives
Familiarity with heating, ventilation, mechanical, and electrical building equipment
Understanding of maintenance contracts, O&M manual requirements, warranties, and guarantees

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
AI-assisted application insights about skills, experiences, and qualifications
Personal JLL Job Alerts
Knowledge and tools to own your success
Opportunities to thrive, grow meaningful careers and find a place where they belong