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Operational Excellence Manager
Jones Lang LaSalle Americas, Inc.Operational Excellence Manager at JLL responsible for enhancing service delivery quality through continuous improvement. Leading operational diagnostics and training programs in Jakarta, Indonesia.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Facilities Management and Continuous Improvement, with a strong focus on operational workflows, process mapping, and change management. Proficient in developing and enforcing Standard Operating Procedures while delivering effective training programs.
Highest-signal resume keywords
Facilities ManagementContinuous ImprovementProcess MappingChange ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational DiagnosticsStandard Operating ProceduresWork Order ManagementData AnalysisProcess Mapping
Soft Skills
Presentation SkillsPublic Speaking
Tools & Technologies
CorrigoVisioExcelPower BIMicrosoft Office
Industry Keywords
Facilities ManagementOperationsContinuous ImprovementChange AgentTraining Programs
About the role
Key responsibilities & impact- Drive continuous improvement, standardization, and capability building within operations team
- Monitor Work Order management within the Corrigo system
- Conduct comprehensive operational diagnostics
- Develop, document, and enforce Standard Operating Procedures
- Design and deliver targeted training programs
- Act as a change agent to ensure staff adoption of new standards
Requirements
What you’ll need- Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field
- 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles
- Strong understanding of FM operational workflows
- Excellent presentation and public speaking skills
- Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI)
- Change management expertise
- Mandatory IT Skills: Microsoft Office
Benefits
Comp & perks- Health insurance
- Retirement plans
- Professional development