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HR Operations Analyst
Jones Lang LaSalle Americas, Inc.HR Operations Analyst at JLL resolving Tier 1 HR queries and managing employee life cycle processes. Collaborating to ensure adherence to HR standards and providing effective customer service.
About the role
Key responsibilities & impact- Resolve Tier 1 (simple) queries and transactions related to core HR processes
- Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
- Demonstrate good proficiency in HR processes and standard operating procedures
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
- Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
- Identify data correction & escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Managing & Coordinating queries on Case management tool
- Managing employee benefits/leaves transactions
- Ability to identify and escalate complex queries to appropriate owner
- Managing Employee On boarding formalities
- Maintaining Exit formalities
Requirements
What you’ll need- Bachelor’s/Master’s degree in Human Resources or other related field
- 1-3 years of experience in HR or client services role preferred
- Strong in written and verbal communication skills
- Previous experience in a Workday HR environment (Preferred)
- Knowledge of Case Management tool an added advantage
- Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
Benefits
Comp & perks- Total Rewards Program
- Competitive pay and benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR ProcessesData MaintenanceEmployee TransactionsOnboarding FormalitiesExit Formalities
Soft Skills
Communication SkillsCustomer Service Orientation