Product Support

Jones Lang LaSalle Americas, Inc.

Product Support Specialist for LeasingOS at JLL handling lease abstraction and broker training. Focus on accuracy, quality, and managing expectations in a fast-paced environment.

Posted 7/6/2026full-timeRemote • Oklahoma, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
Supporting stakeholder communication on topics including pricing and product vision

Requirements

What you’ll need

Experience in lease abstraction or lease administration, with the demonstrated ability to spot issues and discrepancies in lease data
Exceptional attention to detail and a strong commitment to quality of work and service
Excellent interpersonal and communication skills, including the confidence to manage demanding or time-pressured conversations and keep them productive
Comfortable managing expectations and competing priorities in a fast-paced environment
Comfort with, and interest in, AI-supported workflows
Self-directed, with a bias toward continuous learning and initiative
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lease Data ReviewQuality ControlIssue ResolutionData AccuracyStakeholder Communication

Soft Skills

ProfessionalismTime ManagementSelf-DirectionContinuous LearningEffective Communication