Vice President, Furniture Program Lead

Jones Lang LaSalle Americas, Inc.

Vice President, Furniture Program Lead managing an enterprise-scale furniture program at JLL. Leading vendor performance management and client relationship management in corporate real estate.

Posted 6/18/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $140,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.
Lead and build a furniture program team who will support you in the delivery of JLL’s furniture program scope.
Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.
Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required.
Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.
Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements.
Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing — verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.
Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.
Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.
Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows.
Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.
Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.
Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.
Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data — building a client-specific savings model updated on a regular cadence.
Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge.
Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.
Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication.
Provide regular executive-level reporting and program status updates tailored to the client’s governance cadence.
Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program.
Maintain accurate furniture inventory records across the client’s portfolio; track as-built documentation and asset condition.
Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals.
Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments.
Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios.
Partner with JLL’s broader Project and Development Services teams when program activity intersects with active furniture project management engagements.
Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions’ enterprise program delivery capability nationally.

Requirements

What you’ll need

Bachelor’s degree required; preference for Interior Design, Architecture, Business, or related field.
8–15 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services.
Demonstrated experience managing enterprise-scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios — direct client-side or consultant-side.
Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation.
Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks.
Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies.
Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations.
Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios.
Excellent written and verbal communication; ability to produce executive-level reporting and present program insights clearly.
Proficiency in MS Office suite (Excel, PowerPoint, Word); experience with program tracking tools such as Smartsheet or SharePoint.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

furniture program managementvendor performance managementscorecard administrationSLA enforcementcorrective action managementcommercial furniture specificationscompetitive furniture sourcingcost savings modelingfurniture procurementfurniture advisory services

Soft Skills

client relationship managementanalytical skillscommercial acumenwritten communicationverbal communicationteam leadershipproblem-solvingstakeholder engagementprocess improvementstrategic thinking