Customer Service Representative

Jones Lang LaSalle Americas, Inc.

Customer Service Representative connecting client facilities with engineering teams. Managing calls and work orders in a collaborative call center environment in Richmond, VA.

Posted 6/13/2026full-timeRemote • Virginia • 🇺🇸 United StatesJunior💰 $32,700 - $40,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer all incoming calls from client facilities, perform appropriate functions, and verify/update call center documents
Process facilities and engineering work orders through Corrigo, ensuring To Do's are monitored continuously and work orders are dispatched properly and immediately
Follow the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution
Complete data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints
Respond to and follow through on requests for information by completing research using available resources
Continually monitor telephone queue time data to maximize productivity and meet performance metrics
Maintain vigilant awareness of client requirements for confidentiality and privacy in all communications

Requirements

What you’ll need

High School Diploma or GED
1+ years of applicable working experience in a call center environment
Ability to smoothly operate Windows OS desktop computer for extended periods
Competent knowledge and functioning using WebEx and Microsoft Office Suite tools (MS Teams, Excel, Word, SharePoint, OneDrive)
Proficiency with Corrigo work order management system
Experience with Genesys Cloud or similar call center software
Excellent customer service skills with professional communication abilities

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrywork order managementcall center operationscustomer interaction recordingresearch skills

Soft Skills

customer serviceprofessional communicationproblem-solvingtime management

Certifications

High School DiplomaGED