Digital Operations Lead

Jones Lang LaSalle Americas, Inc.

Digital Operations Lead overseeing technology operations and project management for clients at JLL. Driving digital transformation and ensuring high-quality service delivery across platforms and systems.

Posted 6/13/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $97,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems
Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters
Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders
Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed
Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions
Develop and maintain standard operating procedures and process documentation for all technology operations
Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction
Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation
Develop business cases for new technology investments, assessing potential ROI and business impact
Lead digital transformation projects within client environments, translating technical capabilities into tangible business value
Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation
Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership
Present technology strategies, roadmap updates, and project status to senior leadership and client executives
Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters

Requirements

What you’ll need

Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) preferred
5–7 years of experience in technology operations, project management, or a similar client-facing technology role
Demonstrated experience managing complex, multi-stakeholder technology projects from initiation through delivery
Strong proficiency in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies
Working knowledge of information security frameworks, compliance requirements, and system integration methodologies
Experience in commercial real estate, facilities management, or professional services environments preferred
Proficiency in technology roadmap development and maintenance; familiarity with ITIL or similar service management frameworks

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology operationsproject managementinformation security frameworkssystem integration methodologiesautomation platformsAI toolstechnology roadmap developmentprocess automationKPI trackingdigital transformation

Soft Skills

cross-functional collaborationstakeholder communicationleadershipclient satisfactionproblem-solvingpresentation skillsvendor managementcontinuous improvementbusiness case developmentoperational efficiency

Certifications

Bachelor's degree in TechnologyBachelor's degree in Information SystemsBachelor's degree in BusinessMBAMS in Technology Management