Account Director

Jones Lang LaSalle Americas, Inc.

Account Director leading Facility Management solutions for global Fortune 500 clients. Driving account growth and team performance while ensuring high-quality client service.

Posted 6/12/2026full-timeNew York City • Connecticut, Massachusetts, New York • 🇺🇸 United StatesLead💰 $180,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Exceeding Client Expectations
Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High Performance Teams
Ensure highest qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
Achieving Financial Results and Contributing to Firm’s Revenue Growth
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

Requirements

What you’ll need

Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience; Retail Experience a plus
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Has proactively managed a budget
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Facility ManagementIntegrated Facility ManagementBudget ManagementClient Service DeliveryTalent DevelopmentAccount PlanningRevenue GrowthDiversity and InclusionTeam BuildingCommercial Real Estate

Soft Skills

LeadershipClient Relationship ManagementCommunicationFeedback SolicitationStrategic PlanningProblem SolvingTeam ManagementPerformance ManagementNegotiationStakeholder Engagement

Certifications

Bachelor's DegreeMBA