Global Workplace Accessibility and Inclusion Program Manager

Jones Lang LaSalle Americas, Inc.

Global Workplace Accessibility and Inclusion Program Manager driving workplace accessibility initiatives at JLL. Collaborating with cross-functional teams and managing deliverables across various workstreams.

Posted 6/11/2026full-timeArlington • Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $134,200 - $194,500 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Serve as single-threaded coordinator for Workplace Accessibility and Inclusion (WAI) Programs within GREF's Environmental, Health & Safety and Impact (EHSI) function
Partner with the WAI Sr. Program Manager and cross-functional teams including GREF Operations, Moves Adds Changes (MAC), Occupancy Planning, Design Engineering & Sustainability (DSE), EHS, Meeting & Events, and People eXperiences and Technology (PxT) to drive WAI deliverables
Drive accessibility audits, design reviews, and workplace improvement initiatives across WAI's four workstreams: Standards integration, existing spaces adaptation, accommodation optimization, and Together at Amazon initiative with PxT
Develop, maintain, and socialize WAI program documentation, policies, standards, and tooling across focus areas: physical accessibility, universal design, assistive technology, and inclusive workplace programs
Facilitate GREF-led accommodation delivery processes in line with SLAs across current (U.S.) and emerging (Rest of the World) geographical locations
Build and maintain an internal tracker for WAI's operational planning, budget tracking, and program agenda year-over-year
Schedule, facilitate, and document regular team meetings, working sessions, and stakeholder calls including internal working group meetings and cross-functional reviews while capturing action items and driving follow-through
Partner with GREF DSE to continuously integrate evergreen WAI standards into new construction, tenant improvements, and workplace design workflows
Support cross-functional pilots and scale-up initiatives, including product testing, volunteer coordination, and Go/Pivot/No-Go decision support
Generate regular program updates for business review mechanisms and stakeholder engagement
Coordinate reviews and updates to WAI policies and SOPs, ensuring alignment with Amazon standards, ADA requirements, and jurisdiction-specific compliance obligations
Process manage customer query intake to address requests from GREF teams and other internal stakeholders, triaging cases and ensuring timely follow-through
Drive progress toward WAI program timelines, KPIs, and milestones by crafting and maintaining plans, tracking success metrics, and continuously improving program delivery
Navigate GREF's complex operational landscape to make sound, timely decisions using best available data, relevant precedents, and informed judgment.

Requirements

What you’ll need

5+ years in workplace design, facilities management, accessibility, or a related field
Demonstrated success driving improvements through effective change management
Experience developing or working with design standards and guidelines
Program management, planning, and KPI management skills with ability to drive progress toward program timelines, KPIs, and milestones
Ability to craft and maintain plans, track success metrics, and continuously improve program delivery
Ability to navigate complex operational landscapes to make sound, timely decisions using best available data, relevant precedents, and informed judgment
Strong stakeholder engagement skills with ability to build collaborative relationships across vendors, internal partners, and design/construction teams
Subject-matter experience in one or more WAI focus areas including workplace accessibility, universal design, ADA compliance, assistive technologies, inclusive workplace programs, or design and construction review in a corporate real estate context.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workplace designfacilities managementaccessibilitychange managementprogram managementKPI managementdesign standardssuccess metricsoperational planningbudget tracking

Soft Skills

stakeholder engagementcollaborative relationshipsdecision makingcommunicationfacilitationdocumentationaction item trackingcross-functional collaborationproblem solvingorganizational skills

Certifications

ADA compliance certificationproject management certificationfacilities management certificationaccessibility certificationuniversal design certification