Operations Supervisor

Jones Lang LaSalle Americas, Inc.

Operations Supervisor leading daily operations for building engineering at JLL, ensuring safe and efficient service delivery to clients. Collaborating with teams and overseeing technical staff performance and operations.

Posted 6/9/2026full-timeRemote • Kentucky, Ohio • 🇺🇸 United StatesSeniorLead💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Lead daily operations for designated areas, ensuring safe, efficient, and cost-effective service delivery to clients and building occupants
Provide direct operational support to field teams and track and report performance metrics
Collaborate with regional operations teams to ensure consistency of service delivery
Communicate owner/landlord processes to engineering teams and contractors performing building infrastructure work
Identify, implement, and execute updates to policies, procedures, and best practices
Partner with EH&S and account management to identify safety hazards and ensure safe work environments
Manage refrigerant purchases and tracking compliance
Gather and compile data for business reporting requirements
Track and monitor SLA performance metrics
Manage work orders and NTE (Not-to-Exceed) approvals in CMMS systems
Oversee budget planning and forecasting processes
Direct operations, staffing, performance, and development of technical teams
Conduct performance reviews and ensure compliance with policies, procedures, and training requirements
Recruit, interview, and onboard technical staff
Support special projects and other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 7 years technical experience in building engineering with strong expertise in packaged HVAC equipment repair, refrigeration, maintenance, and system design and application
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Experience with CMMS systems (Corrigo or similar)
Understanding of HVAC systems, refrigeration principles, and building automation
Strong organizational and management capabilities
Excellent interpersonal and supervisory skills with customer service focus
Strong analytical abilities and attention to detail
Effective business writing and verbal communication skills
Ability to multi-task and work independently or collaboratively
Adaptability to dynamic work environments and change management
Valid Driver's License
Universal EPA Refrigerant Certification

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HVAC equipment repairrefrigerationmaintenancesystem designbuilding automationperformance metrics trackingbudget planningdata compilationpolicy implementationSLA performance monitoring

Soft Skills

organizational skillsmanagement capabilitiesinterpersonal skillssupervisory skillscustomer service focusanalytical abilitiesattention to detailbusiness writingverbal communicationadaptability

Certifications

High School DiplomaUniversal EPA Refrigerant CertificationValid Driver's License