IFM Manager

Jones Lang LaSalle Americas, Inc.

IFM Lead at JLL managing facilities operations and ensuring high client satisfaction across multiple locations. Driving operational excellence while engaging with vendor partners.

Posted 6/5/2026full-timeAtlanta • Illinois, North Carolina, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesSeniorLead💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Own and drive the highest level of client satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography, driving a one-team mentality in a vendor matrixed environment
Deliver on contractual savings targets by achieving annual budget targets and monthly/quarterly budget adherence, engaging with sites to drive savings initiatives
Achieve contractual requirements and account annual goals including work order management metrics and all CPI/KPI goals
Prepare, submit and manage facility budgets addressing clients' goals and objectives, track variances, and ensure smooth recovery processes
Provide overall team management, staff development and planning for direct reports, executing staff succession and growth plans
Act as IFM subject matter expert presenting innovative ideas for better customer experience, interfacing with peers across regions to ensure consistent delivery of global initiatives

Requirements

What you’ll need

Bachelor's degree in Facilities Management, Business Administration, or a related field
Minimum of 10 years of progressive experience in site services management, facility management, or a related role
Expert knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping
Proven people management skills with the ability to inspire and motivate integrated teams
Strong financial acumen and budget management skills with demonstrated cost consciousness
Demonstrated ability to leverage data to uncover meaningful insights and drive operational improvements
Knowledge of relevant regulations, compliance standards, and health and safety requirements

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

facility managementsite services managementbudget managementwork order managementdata analysiscost managementmaintenance managementsecurity managementjanitorial serviceslandscaping management

Soft Skills

client satisfactionteam managementstaff developmentleadershipcommunicationmotivationcollaborationproblem-solvingstrategic planninginnovation

Certifications

Bachelor's degree in Facilities ManagementBachelor's degree in Business Administration