Project Management Principal – ESM

Jones Lang LaSalle Americas, Inc.

Senior Technical Program Manager leading complex initiatives on the ServiceNow platform within the ESM portfolio at JLL. Overseeing delivery of ITAM, CMDB, and data-centric programs while providing strong governance.

Posted 5/30/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesLead💰 $180,000 - $225,000 per yearWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead the portfolio of ServiceNow ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiatives.
Establish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement workstreams, accomplishing thru project managers and managing projects themselves.
Own delivery velocity, dependency management, and milestone tracking across global teams.
Proactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependencies.
Enforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achieved.
Drive executive decision making through clear articulation of tradeoffs, risks, and impacts.
Drive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.
Coordinate delivery across ServiceNow modules including ITOM, CMDB, ITAM, Vulnerability Response, and integrations with cloud, endpoint, security, and infrastructure tooling.
Maintain high standards for program documentation, decision records, risk logs, and audit artifacts.

Requirements

What you’ll need

7+ years of technical program or project management experience in large-scale IT environments.
Demonstrated leadership of ServiceNow HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platforms.
Strong understanding of integrations, discovery, reconciliation concepts, and audit driven delivery (hands on configuration not required).
Proven experience delivering highly complex solutions with OOTB core functionality even when focused modules exist, designing governance and controls on the ServiceNow core platform.
Proven ability to operate effectively in environments with evolving functional ownership and platform maturity.
Advanced executive communication, including delivery risk escalation and scope trade-off and de-scoping decisions.
Experience managing global, cross-functional teams across multiple time zones.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITAMHAMSAMCMDBintegrationsdiscoveryreconciliationproject managementprogram management

Soft Skills

leadershipcommunicationstakeholder engagementrisk managementdecision makingdependency managementscope managementorganizational skillscollaborationexecutive communication