Strategic Account Manager

Jones Lang LaSalle Americas, Inc.

Strategic Account Manager serving as trusted advisor for customers in JLL Marketplace. Building relationships and strategizing opportunities to drive growth and customer satisfaction.

Posted 5/30/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as trusted advisor for customers and internal stakeholders to drive business value.
Build relationships with key stakeholders supporting your accounts.
Prepare and present activity reports and value briefings.
Manage escalations and ensure high level of customer satisfaction.
Strategize and identify new opportunities to grow accounts.
Work closely with Account Sourcing and Operations teams.
Perform deep dive quantitative and qualitative analyses to present insights.
Become an expert on the JLL Marketplace platform.
Monitor user adoption and system usage.
Engage with product and supplier teams to drive customer requests.
Liaise closely with management to resolve customer requests and escalations.
Develop JLL Marketplace champions and generate customer references.
Coach other team members and be a team player.

Requirements

What you’ll need

A Bachelor’s degree in business management, marketing, or business operations is preferred.
5-10+ years of experience in external facing customer roles.
5+ years of experience in a Customer Success role or comparable.
Strong analytical skills preferred.
Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred.
Knowledge of emerging procurement technologies and platforms.
Knowledge and experience with Data Visualization tools – Tableau and Power BI.
Work experience in an agile and fast-growing start-up environment is preferred.
High comfort level interacting with and influencing executive-level professionals.
Superior multi-tasking and project management skills in a constantly changing environment.
Creative problem solver who can identify and efficiently sort critical information.
Highly personable and can maintain focused expectations from peers.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillscustomer successdata visualizationquantitative analysisqualitative analysisproject managementproblem solvingB2B procurement systemsemerging procurement technologiesbusiness operations

Soft Skills

relationship buildingcustomer satisfactionteam playercoachinginfluencingmulti-taskingcommunicationstrategic thinkingcreativityadaptability