Operational Excellence Lead

Jones Lang LaSalle Americas, Inc.

. Lead assigned projects & assignments of overall execution including project team members, account teams, and identified client teams .

Posted 5/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesSenior💰 $237,500 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Lead assigned projects & assignments of overall execution including project team members, account teams, and identified client teams
Actively collaborate with project teams including attending and leading meetings, leading cross functional key project enablers, and issue resolution/risk mitigation
Accountability for agreed upon processes and deliverables (communications, meetings etc.) on a project-by-project basis
Clarify and communicate project objectives including detailed understanding of client and internal stakeholder expectations, status of deliverables and success criteria
Proactively communicate to all key stakeholders throughout the project
Ask probing questions to identify risk and, working with appropriate internal and client stakeholders, develop timely solutions to mitigate risks
Reporting and documentation: prepare and present project status reports, executive summaries, and updates to key stakeholders, ensuring transparency and accountability at all levels
Collaborate on enhancements of COET operational readiness risk assessment programming
Operational due diligence programming: Continual refinement of operational due diligence programming including both desktop and onsite aspects
Conduct onsite due diligence efforts to obtain intimate knowledge of site-specific operations; findings used to validate initial solution and influence subsequent onboarding project activities.
Functional areas to include but not limited to IFM, engineering and operations, HSSE, client business functional use, incumbent and 3rd party supplier framework
Validate existing procedural and operational programming such as financial management, quality, HSSE, asset management, workplace experience, and emergency & incident management
Develop site specific processes, programs, and procedures to align with project specific contractual deliverables, client requirements, and JLL standards. Core focus areas include all aspects of IFM, engineering & operations, HSSE, and quality assurance
Serve as task force lead bolstering COET and Workstream activities on dynamic projects during surges of demand and resource constraints in all phases of the transition lifecycle

Requirements

What you’ll need

IFM technology experience required.
Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals
In-depth knowledge and understanding of buildings & systems engineering, asset maintenance, and facilities management operations
Project Management Leadership Skills: Knows how to effectively structure and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes
Exceptional ability to solve problems and think analytically. Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly)
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done.
Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere.
Forward looking with a holistic approach
Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement
Ability to travel 20-30% of time.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IFM technologyprogram managementproblem-solvingbuildings engineeringsystems engineeringasset maintenancefacilities managementproject managementanalytical skillsprocess improvement

Soft Skills

leadershipcommunicationflexibilityadaptabilityresilienceorganizational skillsdetail-orientedresourcefulnessperseverancestrategic thinking