Senior Director, IFSM

Jones Lang LaSalle Americas, Inc.

Senior Director overseeing Integrated Facility Services for JLL, focusing on service delivery and operational excellence across multiple US locations.

Posted 5/19/2026full-timeRemote • Alabama, Colorado, Illinois, Tennessee, Texas, Washington • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Champion a "Safety First" culture across all teams
Establish strategic direction for operations and maintenance aligned with client objectives
Serve as primary client interface, maintaining strong relationships through regular engagement with key stakeholders
Coordinate operational aspects of properties to protect, maintain, and improve asset value
Review SLA/KPI scorecards and ensure consistency across all regions
Lead team development by fostering collaboration, promoting energy and enthusiasm
Partner with senior leadership to advance service quality and strengthen client partnerships
Develop and maintain operating budgets meeting SLA targets
Lead incident investigations using structured problem-solving

Requirements

What you’ll need

Undergraduate degree in Engineering, Business Administration, or related field preferred
Minimum 5 years direct supervision of a facilities organization
Strong organizational and client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Advanced understanding of commercial leases, contract documents and routine accounting methods
Demonstrated familiarity with and understanding of building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in MS Office, and possess strong written, verbal and people skills

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementcontract managementaccounting methodsbuilding systemsSLA managementKPI analysisincident investigationproblem-solving

Soft Skills

client relationship managementnegotiationorganizational skillsstrategic thinkingimplementation orientationmultitaskingprioritizationconflict resolutionteam developmentcollaboration