Project Management Lead

Jones Lang LaSalle Americas, Inc.

Senior Technical Program Manager at JLL focusing on ServiceNow initiatives. Leading delivery and governance for ITAM, CMDB, and data-centric programs.

Posted 5/19/2026full-timeRemote • California, Illinois, New York, Texas • 🇺🇸 United StatesSenior💰 $141,500 - $173,400 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead end to end delivery of ServiceNow ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiatives.
Establish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement workstreams.
Own delivery velocity, dependency management, and milestone tracking across global teams.
Proactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependencies.
Enforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achieved.
Drive executive decision making through clear articulation of tradeoffs, risks, and impacts.
Drive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.
Partner closely with Enterprise Process Owners who may lack deep ServiceNow functional capability, translating business intent into executable delivery plans.
Act as a stabilizing delivery layer between EPOs, architects, developers, and vendors.
Support the evolution of EPO maturity over time through structured engagement and clear operating models.
Manage executive alignment across US, UK, EMEA, and APAC stakeholders operating in a global delivery model.

Requirements

What you’ll need

7+ years of technical program or project management experience in large-scale IT environments.
Demonstrated leadership of ServiceNow HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platforms.
Strong understanding of integrations, discovery, reconciliation concepts, and audit driven delivery (hands on configuration not required).
Proven experience delivering highly complex solutions with OOTB core functionality even when focused modules exist, designing governance and controls on the ServiceNow core platform.
Proven ability to operate effectively in environments with evolving functional ownership and platform maturity.
Advanced executive communication, including delivery risk escalation and scope trade-off and de-scoping decisions.
Experience managing global, cross-functional teams across multiple time zones.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Hard Skills & Tools

ServiceNowITAMHAMSAMCMDBintegrationsdiscoveryreconciliationaudit-driven deliverygovernance

Soft Skills

leadershipcommunicationstakeholder engagementrisk managementdependency managementmilestone trackingexecutive alignmentdecision makingorganizational skillscollaboration