Construction Governance, Operations Analyst

Jones Lang LaSalle Americas, Inc.

Governance & Operations Analyst at JLL focused on governance consistency and operational effectiveness. Supporting onboarding and governance documentation for project teams.

Posted 5/15/2026full-timeChicago • Florida, Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,217 - $134,944 per yearWebsite

About the role

Key responsibilities & impact

Support the administration and continuous improvement of governance processes, ensuring alignment with client requirements and JLL standards.
Monitor and document adherence to defined workflows, tracking observations, risks, and gaps for leadership review.
Maintain and update governance artifacts such as Quick Reference Guides, templates, tracking tools, and reference materials to support audit readiness and operational excellence.
Prepare governance and compliance summaries, reports, and materials for internal, client, and audit use.
Act as an escalation point for project team members regarding governance and process adherence, providing accurate process information and guidance.
Identify, document, and escalate governance, compliance, or training-related risks and recurring issues through established channels.
Coordinate and track onboarding activities, partnering with Learning & Development and Operations Leadership to ensure timely and complete onboarding, training, and readiness for new hires.
Deliver or facilitate approved onboarding and refresher training, ensuring content is current and accurate, and address additional training needs proactively.
Participate in client governance and operations meetings, demonstrating professionalism and discretion while supporting process-related discussions and escalations.

Requirements

What you’ll need

3–6 years of experience in operations support, governance support, project coordination, PMO, or in a related role.
Demonstrated ability to administer and improve governance processes aligned with organizational standards.
Experience monitoring workflows, documenting adherence, and handling governance artifacts such as Quick Reference Guides, templates, and tracking tools.
Proven ability to prepare governance and compliance summaries, reports, and supporting materials for audits or leadership review.
Strong written and verbal communication skills, including presentation abilities and effective customer service.
Proficiency with Microsoft Office applications, particularly Word, Excel, PowerPoint, Teams, and Zoom.
Ability to work both independently and collaboratively, demonstrate initiative, and effectively manage multiple priorities and deadlines.
Detail-oriented, organized, and able to identify and escalate compliance or process-related risks.
Professional presence and discretion in client and team interactions.

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

governance processesworkflow monitoringdocument adherencegovernance artifactscompliance summariesreport preparationonboarding activitiestraining facilitationrisk identificationproject coordination

Soft Skills

written communicationverbal communicationpresentation skillscustomer serviceinitiativeorganizational skillsdetail-orientedprofessional presencediscretioncollaborative work