Contract Delivery Manager

Jones Lang LaSalle Americas, Inc.

. Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability .

Posted 5/12/2026full-timeCheshire • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability
Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership
Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
Ensure that all legislative requirements are met across all facilities.
Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas well as other HTM duties for the contract.
Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
The CDM will required to support the on-call engineers in the call out rota

Requirements

What you’ll need

Industry relevant qualifications
Prior experience within the PFI/PPP sector
Experience of working within an NHS/Education environment.
Previous experience of developing operational plans for PFI/PPP contracts.
High level of administration and organisational skills
Computer literate Word, Excel, Outlook, Concept/Vixen

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Human Resource Managementhealth and safetyquality managementrisk managementbudget managementP&L performance reportingoperational planningcompliance managementcontract managementLegionella management

Soft Skills

relationship managementstaff developmenttraining strategypositive employment cultureadministration skillsorganizational skills

Certifications

industry relevant qualifications