Senior Account Manager

Jones Lang LaSalle Americas, Inc.

. Manage daily operations for assigned accounts (Events and Marketing Managers, Community Managers, Event Coordinators, Concierges, Guest Services).

Posted 5/6/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Manage daily operations for assigned accounts (Events and Marketing Managers, Community Managers, Event Coordinators, Concierges, Guest Services).
Lead new account launches, including implementing SOPs, training, KPIs, and marketing materials, budgets.
Conduct out-of-state travel (potentially 20%-60% weekly) for on-site support and client management.
Work with XM leadership on program strategies and stay current on market trends.
Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc.
Represent the company at conferences and industry networking events.
Understand current client priorities for the account/portfolio.
Serve as a subject matter expert and advisor to clients on value-add topics including revenue-generating opportunities, industry trends, new programming opportunities, local payrates, etc.
Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams.
Act as a liaison between vendors and the client.
Use annual allotted budget for client relationship-building initiatives.
Actively participate in business development ventures as requested by Senior Leadership.
Provide expertise to RFPs and lead account strategy sessions for new RFPs.
Participate in new business pitches as requested.
Identify potential new XM business opportunities.
Partner with Finance to complete annual and project budgets.
Manage contract budgets for each account.
Own the monthly financial package for each account.
Review all reports for accuracy before submitting to the client.
Approve A/R and A/P invoices for your accounts.
Follow-up with PMs and clients for aging payments.
Suggest new ways for XM to enhance services in alignment with client current and future goals, no less than once per quarter.
Review property priorities on an annual basis and add where applicable.
Serve as a mentor to new and/or more junior Account Managers.
Participate in and lead portions of Account Manager training.
Support new and/or more junior Account Managers with routine inquiries, tasks, account launches, etc.
Supervise staff/managers and ensure policies and procedures are being followed.
Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth.
Address performance concerns and conduct annual reviews.

Requirements

What you’ll need

Bachelor's Degree in Business, Hospitality, Marketing, or related field is preferred
Minimum of 7 years experience in luxury hospitality, event planning, high-end retail, fine dining, property management or related field
Minimum of 5 years management experience for hourly and salary level employees with growing level of responsibility and complexity

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementbudget managementfinancial reportingSOP implementationRFP expertiseclient relationship managementevent planningtraining developmentbusiness developmentmarket analysis

Soft Skills

leadershipcommunicationrelationship buildingmentoringproblem solvingorganizational skillsstrategic thinkingteam supervisionperformance managementclient advisory