Senior Facility Manager

Jones Lang LaSalle Americas, Inc.

. Serve as primary JLL Client Relationship Manager, establishing and maintaining stakeholder relationships while managing communications and measuring client satisfaction through formal and informal feedback.

Posted 5/1/2026full-timeWestborough • Massachusetts • 🇺🇸 United StatesSenior💰 $130,000 - $154,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as primary JLL Client Relationship Manager, establishing and maintaining stakeholder relationships while managing communications and measuring client satisfaction through formal and informal feedback.
Champion safety-first culture and ensure all JLL staff and third-party vendors meet EHS, GxP, SLA, KPI requirements and regulatory compliance standards in GMP manufacturing environments.
Oversee critical engineering systems across laboratory and GMP facilities including HVAC, cleanroom environments, process utilities, backup power, and specialized ventilation with continuous monitoring and optimization.
Manage contract scope delivery while identifying opportunities for operational improvements, cost savings, and enhanced customer experience across multiple sites.
Develop, implement, and standardize preventive maintenance programs, engineering procedures, and service level provisions across all managed facilities.
Lead and develop FM team members through goal setting, performance management, succession planning, and recognition programs while maintaining effective cross-facility resource allocation.
Manage site operating expenses to meet savings targets, develop annual operating budgets, provide variance analysis, and submit forecasts by required deadlines.
Ensure completion of all training, audit responses, action items, and critical preventive maintenance while maintaining strict adherence to safety, environmental, and regulatory standards.
Coordinate validation protocols for critical systems, manage complex upgrades with engineering consultants, and support effective emergency response procedures.
Identify growth opportunities by documenting best practices, supporting new technology implementations, managing scope transitions, and actively pursuing service expansion into related areas.

Requirements

What you’ll need

Bachelor's Degree in Engineering (Mechanical, Chemical, or related discipline) preferred, or equivalent technical experience in laboratory/GMP facility systems
5+ year's BioPharma or GMP facility management experience with demonstrated ability to exercise proper judgment.
Knowledge of Energy Reduction and Sustainability Programs.
Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.
Proficiency in building automation systems (BAS) and computerized maintenance management systems (CMMS)
Understanding of cGMP engineering requirements including qualification protocols (IQ/OQ/PQ)

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GMP facility managementpreventive maintenance programsengineering procedurescontract scope deliveryvariance analysisbudget developmentvalidation protocolsenergy reduction programssustainability programscGMP engineering requirements

Soft Skills

stakeholder relationship managementclient satisfaction measurementgoal settingperformance managementsuccession planningcross-facility resource allocationoperational improvementcost savings identificationcommunicationleadership

Certifications

Bachelor's Degree in EngineeringOSHA compliance certificationEnvironmental Health and Safety training