Vendor & Contracts Manager

Jones Lang LaSalle Americas, Inc.

. Implement and manage various delivery requirements associated with vendor engagement and contract transitions .

Posted 4/28/2026full-timeBrisbane • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Implement and manage various delivery requirements associated with vendor engagement and contract transitions
Ongoing performance management of approximately 300 vendors nationally
Support the Facilities Management operations with vendor escalations and issues resolution
Manage vendors appointed by JLL on the Client account, ensuring operational readiness and performance through the JLL Vendor Management framework
Conduct monthly reviews of SLA scorecards and assessments, overseeing compliance management including due diligence and vendor checks
Deliver weekly and monthly reporting on vendor performance for JLL and the Client
Manage monthly meetings to monitor SLAs, work orders, invoice management, complaints, HSSE, and contractual commitments
Ensure contractual compliance for all contracts between JLL and Principal service partners on behalf of the Client
Develop and implement supplier scorecards with metrics, monitoring, and reporting for key suppliers
Identify and mitigate supplier risk across multiple levels while managing subcontractor compliance and performance
Provide education and training to vendors and the wider FM team on vendor management best practice

Requirements

What you’ll need

Minimum two years of experience in a similar vendor or contract management role
Ability to build and maintain relationships with vendors of all sizes, including Aboriginal vendors and those servicing remote and regional areas
Proven ability to review and interpret detailed contractual documents including terms and conditions, scope specifications, and management specifications
Strong aptitude for interpreting and analyzing numerical data with exceptional attention to detail, particularly as it relates to property and building management
Proficient in MS Office, particularly Excel (pivot tables, lookups, complex formulas)
Excellent written and verbal communication skills with a customer service-oriented attitude and ability to interact professionally at all levels
Strategic thinker with proven problem-solving abilities using quantitative approaches and a results-oriented mindset
Quality and continuous improvement focus with the ability to manage conflict and balance client and firm requirements

Benefits

Comp & perks

Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementcontract managementperformance managementSLA compliancedata analysisnumerical data interpretationsupplier scorecardsrisk managementproperty managementbuilding management

Soft Skills

relationship buildingattention to detailwritten communicationverbal communicationcustomer serviceproblem-solvingstrategic thinkingconflict managementresults-orientedcontinuous improvement