Helpdesk Executive

Jones Lang LaSalle Americas, Inc.

. Centralising all logs and requests .

Posted 4/24/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Centralising all logs and requests
Streamlining processes and requests
Providing superior call logging services
Receiving and logging complaints with complete details
Tagging each request with unique identity numbers
Dispatching requests to appropriate departments
Following up on progress of each request
Coordinating with respective assignees
Monitoring response time
Preparing daily and weekly reports on call status
Assisting building engineers in conducting analyses
Performing other ad hoc tasks
Contributing to monthly management reports
Working with admin personnel in processing invoices
Ensuring workplace safety
Actively participating in health and safety reviews
Identifying potential risks
Participating in emergency evacuation procedures

Requirements

What you’ll need

Proven industry experience
Degree holder with three to five years’ experience in facilities management
Solid background in helpdesk operations
Strong working knowledge of occupational safety
Proven track record in rolling out improvement initiatives
Collaborative mindset
Flexibility in working with a team
Customer-centric focus
Superior organisational skills
Excellent communication skills

Benefits

Comp & perks

Total Rewards Program
Competitive pay
Benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call loggingcomplaint loggingreport preparationinvoice processingrisk identificationemergency evacuation proceduresfacilities managementhelpdesk operationsprocess improvement

Soft Skills

collaborative mindsetflexibilitycustomer-centric focussuperior organisational skillsexcellent communication skills

Certifications

degree in facilities management