Technical Operations Manager

Jones Lang LaSalle Americas, Inc.

Technical Operations Manager overseeing operations at JLL's Global Support Center. Leading team development, incident management, and ensuring operational readiness across multiple sites.

Posted 4/22/2026full-timeMalvern • North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
Drive incident management events with systematic Root Cause Analysis implementation and real-time coordination across multiple facility systems
Conduct morning facility readiness assessments, infrastructure evaluations, and proactive building monitoring with critical space tours
Inspire and develop a team of professionals through mentoring, performance management, and innovative training programs including comprehensive 90-day new hire development
Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance with real-time contractor and technician management
Execute comprehensive quality assurance programs with monthly audits, weekly engineering meetings, and bi-weekly certification monitoring
Provide after-hours escalation support during on-call rotation (Monday-Friday 7 PM - 6 AM) and weekend/holiday coverage with 2-hour response requirements
Maintain extensive reporting systems for executive leadership including monthly Director reports, quarterly business reviews, and annual strategic planning initiatives

Requirements

What you’ll need

Bachelor's degree in Engineering, Facilities Management, or related field preferred, but not required
Exceptional attitude and optimistic approach to complex operational challenges
Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
Strong emotional intelligence with ability to maintain team morale during high-pressure situations
Demonstrated success in 24/7 operations management and shift coordination
Proven experience in incident management, emergency response, and crisis leadership
Advanced skills in training program design and team development
Proficiency in multiple technology platforms and systems integration
5+ years of facility management experience with 5+ years in leadership roles preferred
Advanced knowledge of Building Automation Systems, fire safety systems, and critical infrastructure preferred
Experience with comprehensive quality assurance program development and implementation preferred
Creative, out-of-the-box thinking that drives innovation in operational processes and team development preferred

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident managementRoot Cause Analysisquality assuranceBuilding Automation Systemsinfrastructure maintenancesystems integrationtraining program designemergency responsecrisis leadershipfacilities management

Soft Skills

team leadershipemotional intelligencementoringperformance managementoptimistic approachcomplex problem solvingteam morale maintenanceinnovationcreative thinkingcommunication