Jones Lang LaSalle Americas, Inc.

Event Services Specialist – APAC

Jones Lang LaSalle Americas, Inc.

full-time

Posted on:

Location Type: Office

Location: Bengaluru • India

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About the role

  • Drive service excellence as a program ambassador for Global Meeting & Events
  • Evaluate and assign event requests based on complexity and required support levels
  • Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
  • Guide customers through processes while aligning expectations with service capabilities
  • Collaborate with internal and external teams to resolve inquiries within established SLAs
  • Maintain and update customer-facing resources and documentation as necessary
  • Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
  • Support Event Services Program Manager with administrative duties and team audits.

Requirements

  • 4+ years of corporate meeting & events industry experience with international meeting and event management expertise
  • 4+ years of customer service experience
  • Proven track record in event intake, venue sourcing, and meeting planning
  • Proficiency with event management technologies and Microsoft Office Suite
  • Experience working with third-party vendors and direct client interaction
  • Exceptional organizational and prioritization abilities with outstanding communication and interpersonal skills
  • Demonstrated problem-solving capabilities and ability to thrive in a fast-paced, dynamic environment
  • Flexibility to work across multiple time zones and accommodate international business hours for global events portfolio
  • Ability to stay calm under pressure and make decisions confidently while demonstrating agility in addressing shifting business needs.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event intakevenue sourcingmeeting planningevent management technologiesMicrosoft Office Suite
Soft Skills
customer serviceorganizational abilitiesprioritizationcommunication skillsinterpersonal skillsproblem-solvingagilitydecision-making under pressure