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Senior Director, Account Management
Jones Lang LaSalle Americas, Inc.. Provide strategic leadership across the accounts .
About the role
Key responsibilities & impact- Provide strategic leadership across the accounts
- Lead in the delivery of significant profitable growth through new and existing client contracts and relationships
- Lead innovation across all soft services
- Identify opportunities for organic growth and new business
- Client development and retention through pro-actively building long lasting client relationships
- Lead and grow the operations team members to deliver all contractual requirements
- Encourage idea generation to improve service delivery
- Develop and deliver a robust site strategic development plan
- Drive operational excellence and therefore an efficient operating model
- Provide guidance, drive, support, and goals for the designated service category teams
- Own, define, maintain, and manage account development plans
- Lead change management process and associated Service Level Agreements (SLAs)
- Track and monitor performance metrics and indicators for the site
- Identify and implement improvements where necessary
- Deploy compliance processes locally and identify/escalate operational risks to governance teams
Requirements
What you’ll need- Considerable experience in a FM leadership senior management role
- Facilities degree or background
- Experience in corporate industry sectors
- Proven experience of managing a high profile, quality led P&L contracts
- Experience of leading a large team and significant budget
- Significant experience within a multi service FM environment
- Excellent relationships management at all levels
- High level of Health and Safety knowledge
- Essential Experience in the Soft Service FM sector
- P&L Ownership for a portfolio of contracts
- Develop and maintain strong relationships with Clients
- Management experience across a broad sector of Clients (Public and Private Sector)
- Experience in working in a Client demanding environment
- Ability to manage and coordinate from a distance/ remotely
- Experience with working in a diverse and inclusive business
- Conversant with IT Packages including but not limited Microsoft Office
- Excellent communication skills
- Ability to motivate others in the Soft Services environment
Benefits
Comp & perks- Equal Opportunities employer
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementcontract managementperformance metrics trackingcompliance processesservice level agreementsstrategic development planningoperational excellencerisk managementbudget managementfacilities management
Soft Skills
leadershiprelationship managementcommunicationteam motivationclient developmentchange managementidea generationclient retentionorganizational skillsremote coordination
Certifications
Facilities management degree