Client Success Manager

Jones Lang LaSalle Americas, Inc.

. Lead the deployment of successful analytics and insights solutions for prospective clients .

Posted 3/31/2026full-timeRemote • Illinois, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the deployment of successful analytics and insights solutions for prospective clients
Manage effective communication between multiple teams including engineering, product development, account and client team
Manage, mitigate and report the project risks
Assure client satisfaction with the delivery
Provide technical project planning, management and execution for clients
Manage all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment

Requirements

What you’ll need

IT Project management w/concentration on software delivery management
Demonstrated expertise in CRE applications
Business analysis and requirements gathering
Cross functional team coordination
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self-motivated, able to set priorities and work autonomously
Customer service focus
Knowledge of real estate industry preferred

Benefits

Comp & perks

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT project managementsoftware delivery managementbusiness analysisrequirements gatheringproject risk managementtechnical project planningservice delivery managementconfiguration and buildtestingtraining

Soft Skills

effective communicationcross functional team coordinationrelationship managementattention to detailself-motivatedprioritizationautonomycustomer service focus