Client Success Manager
Jones Lang LaSalle Americas, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • New York • United States
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Salary
💰 $130,000 - $165,000 per year
About the role
- Lead the deployment of successful analytics and insights solutions for prospective clients
- Manage effective communication between multiple teams including engineering, product development, account and client team
- Manage, mitigate and report the project risks
- Assure client satisfaction with the delivery
- Provide technical project planning, management and execution for clients
- Manage all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment
Requirements
- IT Project management w/concentration on software delivery management
- Demonstrated expertise in CRE applications
- Business analysis and requirements gathering
- Cross functional team coordination
- Relationship management and communications
- Proven ability to navigate in a large matrix organization
- Excellent attention to detail
- Self-motivated, able to set priorities and work autonomously
- Customer service focus
- Knowledge of real estate industry preferred
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT project managementsoftware delivery managementbusiness analysisrequirements gatheringproject risk managementtechnical project planningservice delivery managementconfiguration and buildtestingtraining
Soft Skills
effective communicationcross functional team coordinationrelationship managementattention to detailself-motivatedprioritizationautonomycustomer service focus