Program Manager

Jones Knowles Ritchie

Program Manager supporting JKR in creative and client services for brand and packaging projects. Collaborating with teams for effective delivery and client satisfaction in a hybrid role.

Posted 5/21/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Inspire client confidence through effective project delivery, harnessing the creative intent, across a variety of channels
Effectively manage multiple project timelines across multiple clients within a hub ensuring all deadlines are met and tangibles delivered
Partner the Creative team, to ensure creative intent is preserved across mediums
Be a key partner to the client service team, proactively driving the project through the studio internally enabling client services team to effectively manage client expectations
Collaborate closely with Creative Services team to determine most suitable internal and external expertise required for the Client opportunity and support in articulating the design intent in order for them to source talent for specialisms
Effectively and proactively manage internal and external communications
Constantly push for outstanding collaboration, internally and externally, to get to great creative output
Build strong relationships with partners, experts and collaborators, in order to develop advocacy and attract the best talent
Adapt communication style to audience and situation, whilst always delivering a consistent message
Listen actively and openly
Work with Design Directors and Creative Services to determine the right talent for projects, based on in depth knowledge of capabilities, efficiency, costing and desired outcomes
Proactively offer creative ideas and solutions to client challenges, considering different ways to approach the brief with an understanding of the client’s brand and business
Anticipate client needs and expectations, striving to deliver the best solutions, and exceed expectations wherever possible, ultimately translating into future opportunities
Act as a source of expertise to teams, sharing knowledge and experience
Demonstrate flexibility and adaptability to client needs
Use knowledge of how the business charges and resources projects to drive efficiency and profitability of projects, while ensuring the highest level of creative output
Work in tandem with client services to ensure project quotes accurately reflects project, acting in an advisory capacity based on previous projects and experience, providing information to assist negotiations. **Work closely with Creative Services to ensure quote is reflected in resourcing requirements. **Recognise, raises and resolves individual project issues resulting in overburn with the Hub team and Finance as necessary
Motivate, support and inspire the JKR internal teams effectively and responsibly to manage situations to positive outcomes
Provide tools, techniques and mentoring to inspire others to take responsibility for their own work and personal development
Display integrity, honesty, reliability, responsiveness, openness, to instill trust by clients and internal teams
Manage conflict, leaning into issues as they arise.
Quickly & proactively react to change instilling calm across internal and external stakeholders

Requirements

What you’ll need

Experience working in program or project management
Your knowledge of Brand and/or end to end creative design processes
Excellent ability to partner with colleagues
A proactive, 'get the job done' attitude
Top notch communication and interpersonal skills

Benefits

Comp & perks

Pension Plan
Training & Development
Healthcare
Generous holiday allowance
Volunteering days
Lively and fun office environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcreative design processes

Soft Skills

communication skillsinterpersonal skillscollaborationflexibilityadaptabilityproblem-solvingmentoringrelationship buildingconflict managementactive listening