Support Specialist

Jonas Software

Support Specialist at PrestoSports working with clients on digital products and providing exceptional customer support. Engaging with partners while fostering long-term relationships through effective communication.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and relationship management, with a strong understanding of Salesforce and SaaS products. Capable of effective communication and collaboration within teams to resolve customer issues and enhance user experience.

Highest-signal resume keywords

Customer Support ExperienceSalesforce ProficiencySaaS KnowledgeCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing ExperienceProduct Best PracticesSoftware-as-a-Service (SaaS)Sports Statistical SoftwareTime Management

Soft Skills

CollaborationOrganizational SkillsCustomer ServiceIndependenceTeamwork

Tools & Technologies

SalesforceGoogle SuitePrestoSports Content Management System

Industry Keywords

Collegiate SportsLive StatsCustomer Relationship Management

About the role

Key responsibilities & impact

Provide customers with guidance through PrestoSports suite of digital products, such as PrestoSports content management system, live stats, and apps.
Provide timely and accurate responses to customers problems via Salesforce cases, live chat, or texting/SMS.
Create and maintain positive and long-term relationships with PrestoSports customers.
Serve as the liaison between customers experiencing advanced issues and PrestoSports internal teams, such as product, sales, and marketing.
Office hours 1:1 trainings for our customers.

Requirements

What you’ll need

Bachelor's degree preferred, not required
At least 2-3 years of support, customer-facing experience
Knowledge and background in product best practices and systems
Basic understanding of Salesforce, Google Suite, and collegiate sports
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Experience in software-as-a-service (SaaS) and sports statistical software
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to work both independently and as part of a team
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level.

Benefits

Comp & perks

Flexible work schedule to accommodate games and events throughout the day, including nights and weekends.