Collection Coordinator

Jonas Software

Collections Coordinator managing B2B collections and negotiating payment plans for Canadian accounts. Ensuring timely reporting and customer account reconciliation for Jonas Software.

Posted 7/27/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B collections, including negotiation and account reconciliation, while maintaining strong communication and analytical skills to effectively manage customer accounts and reporting.

Highest-signal resume keywords

B2B Collections ExperienceNegotiation SkillsMS Office ExcelAccounting PrinciplesGreat Plains Accounting Software

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B CollectionsAccount ReconciliationReportingPayment PlansAllowance of Doubtful AccountsNSF Payment InvestigationCredit ApprovalDetailed Statements PreparationPerformance Target AchievementAnalytical Skills

Soft Skills

Communication SkillsCustomer FocusPatienceProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Great Plains Accounting SoftwareOnline Banking Software

Certifications & Qualifications

Intermediate Level Courses in Accounting

Industry Keywords

Accounts ReceivableCustomer CareAttrition ReportingAdministrative SkillsNegotiation

About the role

Key responsibilities & impact

Deal with collection issues escalated from the customer and customer care including negotiating payment plans if required.
Manage customers on support hold.
Reporting weekly and monthly for attrition and AR balances (for example) to department management.
Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings - this includes preparing all documentation for the meetings.
Prepare the allowance of doubtful account provision quarterly and prepare required reporting.
Prepare detailed statements of account for customers on request.
Investigate NSF payments as seen on online banking software, including calling the bank and/or customers.
Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required.
Approve and apply credits on customer accounts.
Reconcile customer accounts as requested.
Other duties as required.

Requirements

What you’ll need

Previous B2B collections experience of at least 3 years.
Excellent communication skills, refined negotiation skills.
Strong customer focus with the ability to be patient and retain composure when under pressure.
Ability to work under tight deadlines and meet performance targets as established by management.
Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures.
Strong Skills and experience in MS Office Excel.
Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues.
Excellent analytical and problem-solving skills.
Experience with Great Plains accounting software an asset.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options