Implementation Project Manager

Jonas Software

Implementation Project Manager at Club Caddie facilitating cloud-based solutions for golf businesses. Ensuring smooth onboarding and advising on best practices for customer success.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Implementation Project Manager at Club Caddie are the welcoming party for any business who has chosen to leave pen and paper or another system in favor of a more efficient, cloud-based, solution and enter into a partnership with a company that wants to help their business grow.
Through our products and our services, Golf Technology Implementation Specialists partner with business owners to identify the best pairing of customer goals and our SaaS product.
We achieve this by understanding their business model, advising on best practices, and translating all of that into an implementation of Club Caddie’s golf course management system.
We are looking for someone with a background in relationship management or account management, and/or a background in support who has a passion for technology, understands change management, and has a passion for seeing through the successful onboarding of our valued customers.
Understand, Install, Configure, and Train our customers to ensure a smooth business transition.
Advise and educate on business best practices for customers by connecting them with training resources and educational tools, even identifying upsell opportunities for additional products or services.
Proactively assess, clarify, and deliver on customer needs driving towards the success of their business and our partnership with them throughout the onboarding process.
Maintain an understanding of our internal applications, process, customer products, and customer-facing websites.
Efficiently respond to customer emails and calls and at all times, maintaining composure during challenging situations.
Collaborate with Sales, Account Management, and Support in delivering top-notch customer service.
Identify and recommend product improvements using your unique experience of merging customer expectations with product functionality.

Requirements

What you’ll need

A bachelor’s degree and/or 2-3 years of experience in customer implementation, training, and/or support in the technology industry is preferred; prior experience working in the golf industry will help you to be successful. No education or prior experience is required.
You know how to organize your thoughts – both in speaking and in written form. Strong communication skills.
You love technology. And you have acquired technical learning.
You are passionate about helping others.
You are good at problem-solving…and you enjoy it!
Solid team player, but able to work on their own initiative.
You show up ready to own it every day.

Benefits

Comp & perks

In-depth training on our golf course management platform and tertiary products.
Willingness to travel up to 25% of the time; may not be required.
Work closely with our partners to learn their needs.
Specialized training sessions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSimplementationconfigurationtrainingchange managementcustomer onboardingrelationship managementaccount managementproblem-solvingbusiness best practices

Soft Skills

communicationcollaborationcustomer serviceinitiativepassion for technologyorganizational skillscomposureteam playeradaptabilityproactive assessment

Certifications

bachelor's degree