Tier 1 Operations & Support Engineer

Jonas Software

Tier 1 Operations & Support Engineer providing technical support for IPTV solutions and network services. Responsible for troubleshooting and system performance monitoring while ensuring customer satisfaction.

Posted 4/15/2026full-timeSimi Valley • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
Monitor system performance and respond to alerts to maintain stability and reliability.
Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
Assist in the update and maintenance of system documentation and support guides.
Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
Participate in ongoing training to stay current with the latest technologies and support techniques.

Requirements

What you’ll need

Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
Industry certifications in networking, systems support, or related areas are a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Jonas Software Website LinkedIn All Job Openings 1001 - 5000 employees 🏢 Enterprise ☁️ SaaS 🤝 B2B Enterprise
SaaS
B2B Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software. Tier 1 Operations & Support Engineer 🔥 47 minutes ago 🏢 Simi Valley – Onsite 💵 $20 - $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
Monitor system performance and respond to alerts to maintain stability and reliability.
Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
Assist in the update and maintenance of system documentation and support guides.
Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
Participate in ongoing training to stay current with the latest technologies and support techniques. 🎯 Requirements
Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
Industry certifications in networking, systems support, or related areas are a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supportIPTV solutionsnetwork servicessystem performance monitoringtroubleshootingissue resolutionsystem documentationsupport guides

Soft Skills

customer serviceprofessionalismcollaborationcommunication

Certifications

Associate's degree in Computer ScienceAssociate's degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in Information Technologyindustry certifications in networkingindustry certifications in systems support