Tier 1 Operations & Support Engineer
Jonas Software
full-time
Posted on:
Location Type: Office
Location: Simi Valley • California • United States
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Salary
💰 $20 - $22 per hour
About the role
- Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
- Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
- Monitor system performance and respond to alerts to maintain stability and reliability.
- Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
- Assist in the update and maintenance of system documentation and support guides.
- Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
- Participate in ongoing training to stay current with the latest technologies and support techniques.
Requirements
- Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
- Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
- Industry certifications in networking, systems support, or related areas are a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportIPTV solutionsnetwork servicessystem performance monitoringtroubleshootingissue resolutionsystem documentationsupport guides
Soft Skills
customer serviceprofessionalismcollaborationcommunication
Certifications
Associate's degree in Computer ScienceAssociate's degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in Information Technologyindustry certifications in networkingindustry certifications in systems support