Payment Operations Manager
Jonas Software
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Lead, mentor, and develop the Onboarding, Risk, and Underwriting teams to ensure high performance and continuous professional growth.
- Oversee the full merchant onboarding lifecycle, including application intake, verification, documentation, and activation.
- Manage underwriting operations, ensuring timely and accurate risk assessments, consistent application of approval guidelines, and appropriate escalation practices.
- Monitor portfolio risk by analyzing behavior, transaction trends, and early warning indicators to identify and mitigate potential exposure.
- Establish, refine, and enforce risk policies aligned with industry standards, regulatory requirements, and card brand rules.
- Collaborate with Legal, Compliance, Product, Engineering, and Support to streamline workflows and resolve escalations.
- Optimize operational efficiency by identifying bottlenecks, recommending improvements, and implementing automation where appropriate.
- Ensure high-quality data management, accurate reporting, and visibility into operational KPIs for leadership.
- Participate in initiatives related to fraud prevention, compliance, and PayFac regulatory obligations.
- Support system enhancements, including evaluating tools and partnering with Product/Engineering on requirements and testing.
- Willingness to travel for work assignments and maintain a valid passport.
- Participate in after-hours on-call rotation as required by leadership.
Requirements
- Strong understanding of payment processing, merchant onboarding workflows, and risk evaluation principles.
- Familiarity with KYC/KYB, AML, OFAC/sanctions screening, and PCI compliance.
- Excellent written and verbal communication skills with strong analytical and problem‑solving abilities.
- Ability to manage multiple priorities in a fast‑paced environment.
- Proficiency with CRMs, risk tools, and operational workflow systems.
- Knowledge of payment fee structures (interchange, assessments, pricing models, surcharging, PayFac fee models).
- 3–5+ years of experience in payments, merchant acquiring, PayFac operations, or fintech.
- Experience managing underwriting, risk, or onboarding teams.
- Strong understanding of payment workflows (authorization, settlement, chargebacks).
- Experience with strategic planning, process optimization, and operational scaling.
- Familiarity with leveraging AI‑based tools to improve workflows and decision‑making.
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payment processingmerchant onboarding workflowsrisk evaluation principlesKYC/KYBAMLOFAC/sanctions screeningPCI compliancepayment fee structuresstrategic planningprocess optimization
Soft Skills
written communicationverbal communicationanalytical skillsproblem-solvingability to manage multiple prioritiesleadershipmentoringcollaborationoperational efficiencydata management